Our Guarantee


WE MAKE SURE YOU GET THE BEST CUSTOMER SERVICE, EVERY STEP OF THE WAY

YOUR SHOPPING EXPERIENCE


24-HOUR EXPERT SERVICE

While browsing our site, you can use the chat window at the bottom of the screen to live chat with a diamond expert. Our experts are GIA educated, and we guarantee that they can help make your diamond buying process simple and easy!

ETHICALLY SOURCED DIAMONDS

We constantly keep ourselves up to date with information regarding potential human rights violations. Diamonds from unethical sources have a distinctive color that gemologists recognize easily. Neither us nor any of our suppliers would ever attempt to sell them.

HANDCRAFTED IN NYC

Our mission is to provide the entire world with insider access to New York City's master jewelers without ever having to leave your home. With experience that spans generations, we know exactly what it takes to give customers superior craftsmanship, custom-made to your unique specifications.

CUT SCORE CALCULATOR

We created our own custom cut score calculator to help you choose the best cut diamond possible. Our formula considers more factors than any single grading lab or certificate on the market.

YOUR SHIPPING EXPERIENCE


FREE OVERNIGHT SHIPPING

With our complimentary overnight shipping, you can rest assured that your order will arive promptly on schedule. You can also follow your order every step of the way as it travels right to your door.

FREE RETURN SHIPPING

We understand that things don’t always go according to plan. In the unlikely event that you wish to return an item, we will provide you with a return shipping label, free of charge.

30-DAY RETURNS

For the first 30-days after your purchase, any product may be returned, no questions asked, for a 100% full refund. Furthermore, all GIA certified diamonds purchased from us are eligible for 100% credit towards a new purchase of at least twice the original amount.

YOUR OWNING EXPERIENCE


FULL LIFETIME WARRANTY

All jewelry purchased from Enchanted Diamonds comes with a Full Lifetime Warranty for your protection. This includes complimentary resizing, cleaning, and repairs, including incidental damage.

COMPLIMENTARY CLEANINGS

At Enchanted Diamonds, we provide you with first-rate customer service even after you’ve made your purchase. For as long as you own your jewelry, you’re welcome to bring it in for a refreshing clean—it’s our treat!

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