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Enchanted Diamonds FAQ

For diamond rings, you need to choose a center diamond and a matching setting. Our settings are listed here, and you can search our diamond database by clicking here. If you ever need any help, use the live chat feature at the bottom of the screen to chat with one of us. When you're ready, add a diamond and a setting to your cart and check out, and we'll do the rest! We design and manufacture each ring individually, based on the shape of the diamond, the ring size, and the metal. Side stones are included in the cost of the setting.

If you don't see any rings that are exactly what you're looking for, ask us about a custom design. Send us pictures of rings you found on the Internet, sketches, or anything else that might help us design your perfect ring. We'll send you computer-generated images of what your ring will look like when it's finished, and give you a quote once we finalize the design. Prices for custom designs are similar to the prices of the rings we have listed, since every ring we sell is already made bespoke.

Enchanted Diamonds holds no physical inventory and sells diamonds direct from the source. We also manufacture all of our jewelry. By removing the middlemen and running a lean organization, we are able to pass along significant cost savings to our customers.

Enchanted Diamonds offers the highest level of personal service. Our diamond and jewelry experts go the extra mile to ensure your happiness and peace of mind. We won’t let you mess this up. EVER. We could rant here, but we’ll let our customers do it for us. Click here to read their reviews for yourself.

Loose diamonds take anywhere from three days to a week between when we receive payment and when you receive the diamond, depending on the country of origin. Rings are custom-designed and made by us, and the entire process from start to finish typically takes around three weeks; however, we can only guarantee delivery within 30-business days. We prefer to take the time to make sure that your order is perfect in every way before we send it out, but let us know if you need an order by a specific date. We'll let you know if we can meet your time requirements, or if we need to charge extra to rush it. In general, simpler settings can be completed faster than more complex designs, and custom designs take longer than existing designs.

Some diamonds coming from overseas are considered final sale. These are some of the finest cut diamonds in the world, at the best values. Although we can't offer a return policy on these diamonds, we do list them, in order to be able to offer a wider selection than we could otherwise. However, we do guarantee that any final-sale diamonds we sell are exactly as we represent them.

We guarantee the authenticity of every diamond we sell, and always encourage you to have your diamond inspected by a local appraiser for verification (and to hear what an incredible deal you got!). Most of the GIA-certified diamonds have the report number laser-inscribed on the girdle as added security, but we also inspect each diamond before shipping it to you, so there's never any mix-up.

A better question is, why wouldn’t you? Shopping online gives you access to a larger selection, allowing you to find the perfect diamond for your unique needs and budget. Buying online enables you to buy jewelry of the highest level of craftsmanship and quality at a fraction of traditional retail prices. Our diamond and jewelry experts will help you every step of the way, and we won’t let you purchase any item that won’t exceed your expectations.

A skilled gemologist can easily tell the difference between a simulated or lab-created diamond and a natural diamond. That’s why it’s important to make sure that your diamond includes a certificate from a diamond grading lab. All of the diamonds we sell are natural, and include certificates from the top grading labs in the world.

We do not list clarity-enhanced, treated, or any form of man-made diamonds on our website. We would never sell them to you unless you specifically asked for them.

Yes. We constantly keep ourselves up to date with information regarding potential human rights violations. Virtually all of diamonds on the market today originate from mining companies who pay their workers well, maintain safe working conditions, and give back to their local communities. As of April 2017, Zimbabwe is the only significant producer of diamonds that are not ethically sourced, due to worker exploitation in the Marange diamond fields, however diamonds from this region have a distinctive color that allows gemologists to recognize them easily. Neither us nor any of our suppliers would ever attempt to sell them.

Sales tax is only collected on orders shipped to New York state.

Definitely. We currently have a feature that allows customers to request more information or photos for a diamond directly through our website. However, you will need to create an account on our site and be signed in, in order to access this feature.

Every package is fully insured during transit and requires a signature upon delivery. For orders within the United States, we ship overnight via FedEx. For orders outside of the United States, we use FedEx International Priority and estimated delivery is within 3-5 days of the shipment date. High-value orders may be shipped via an armored car service. Any import duties, taxes, or customs fees required by the destination country are the responsibility of the customer.

Our packages are all shipped discreetly from a generic-sounding location in New York, NY. If you don't want the package to come directly to your residence, we can send it to any FedEx office near you. You'll need to show ID and sign for it in order to pick it up from there.

Yes. All GIA-certified diamonds purchased from Enchanted Diamonds are eligible for a 100% credit towards a new purchase of at least twice the original amount. The diamond must be in its original condition accompanied by the original GIA certificate.

All jewelry comes with a full lifetime warranty that includes complimentary repair, cleaning, and resizing.

Yes. We offer financing via Affirm. Learn more about Affirm by clicking here.

Yes, Enchanted Diamonds has the largest selection of fancy colored diamonds on the market. Click here to search our inventory of fancy colored diamonds.

Yes. The two most reliable grading labs are GIA and AGS. More often than not, we recommend our customers buy GIA-certified stones to ensure quality and peace of mind. EGL USA diamonds need to be evaluated on a case-by-case basis, while EGL International stones will likely be 3-5 color grades and 1-2 clarity grades lower than reported. For example, a diamond graded G-VS2 by EGL International will more likely be a J-SI2 if graded by GIA. When in doubt, ask us!

Yes! We can manufacture and set virtually any type of diamond jewelry, not just rings. Every piece of jewelry we sell is custom-made, so if you know what you want and can't find it anywhere else, contact us and we'll work with you for as long as it takes to make sure you get exactly what you want.