Our Return and Refund Policy

We stand by our customers 100%, and will right any wrong.

30-day no question-asked returns

All diamonds and jewelry have a 30-day, no questions asked, money back guarantee. If items are returned within the 30-day period, a 100% full refund will be issued with complimentary return shipping. Keep in mind, some exceptions do apply:

  • Complimentary return shipping can only be provided to customers in the USA, Canada, and Hong Kong
  • Special order custom jewelry is final sale, and may only be exchanged.
  • Diamonds marked “wholesale” (opt-in search option) are also final sale, meaning they are non-refundable and non-returnable.

Free return shipping

We have the utmost confidence that you will be satisfied with your Enchanted Diamonds purchase; however, in the unlikely event you want to return an item, we will provide a complimentary return shipping label to customers located in the United States, Canada, and Hong Kong.

Trade-in and upgrade policy

All GIA certified diamonds purchased from Enchanted Diamonds are eligible for a 100% credit towards a new purchase of at least twice the original amount. The diamond must be in its original condition accompanied by the original GIA certificate.

We'll stand by you 100%

We are absolutely dedicated to delivering an authentic product. If the diamond you received from us does not check out and match the certificate, we will stand by you and offer a 100% refund with free return shipping. (This has never happened)

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